Refund policy

Bottles without personalization

Ready-made bottles without a name or other personalization may be returned within 30 days of delivery. The bottle must be unused and returned in the same original condition in which it arrived, with its original components and packaging. Please contact us with your order number before sending a return so we can provide instructions.

We inspect returned items and refund approved returns to the original payment method. Your payment provider may need additional time to post the refund.

Personalized and fully custom bottles

Bottles printed with a name, birthday details or other personalization, and all “Create Your Own” bottles, are made for you and are final sale: no returns or exchanges for a change of mind. Please check the exact spelling, capital letters, age and design before ordering. Fully custom designs also require your approval of the final print proof before printing.

Damage or printing defects

If your bottle arrives damaged or has a printing defect, contact us promptly with your order number and clear photos of the bottle and packaging. We will help arrange a replacement. Personalized final-sale terms do not exclude damage or printing defects.

Order changes

Reply to your order confirmation as soon as possible if you need a correction or cancellation. Once a personalized bottle has entered printing, we may be unable to change or cancel it. If we cannot meet the stated preorder shipping timeframe, we will contact you with updated timing and cancellation/refund options.